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Apparently people can't use mailing lists [Sunday 10th October 2010 at 11:19 pm]

[Feeling |annoyedannoyed]
[Playing |Ave generosa ~ Oxford Camerata/Heavenly Revelations]

Oh dear, the people who can't use mailing lists have returned...

"Can i please be taken off this society."

"To anyone that no longer wishes to be signed up to any society, the link is on the bottom of the relevant societies emails."

5 more on-topic society emails followed, then this from the person who sent the first email:

Now, I can understand someone requesting a manual unsubscription if there's no unsubscribe link (or if the URL is missing from the text-only version). I can understand someone requesting a manual unsubscription if the confirmation email gets lost. I can understand someone requesting a manual unsubscription if the unsubscribe process fails.

Except there is an unsubscribe link, the full URL is present in the text-only version, the confirmation email did arrive, and the link in that worked. How do I know this? Because I just tested the whole process with a spare email account.

The logical conclusion is that the original emailer did not even bother trying the unsubscribe link, even though they were told about it.

Edit: just as I was about to post this, someone replied with a wonderful bit of snark:

"Thank you $NAME for your wonderfully written request.
"As with all subscription based e-mail services there is a link provided for unsubscribing from these lists provided at the bottom, or more rarely the top, of all e-mails sent from the lists which can be found by taking twenty seconds out of your day to read. These links are very simple to use, requiring one or two clicks and you can unsubscribe without all the effort of composing long polite requests and must be included as part of the legal requirement to make unsubscribing from internet e-mail lists simple for all users.
"Now, assuming you bothered to actually read any of that, you can now use the link at the bottom of this very e-mail labelled "To unsubscribe or change your subscription options visit..." and you can do it yourself."
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[User Picture]From: talismancer
Sunday 10th October 2010 at 11:06 pm (UTC)
I dunno if you realise, but that snark comes from the society treasurer. The previous unsubscribe comment had come from the comms officer.

Yet I'm betting $name still hasn't read the comment, and still hasn't tried to unsubscribe themselves, and will email a third time (or more), as the committee is being unhelpful.

Still not my problem.
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[User Picture]From: boggyb
Sunday 10th October 2010 at 11:19 pm (UTC)
Funny you should say that, another email from $name dropped into my inbox at the same time as your comment. And now we discover that $name has actually tried using the link and that it apparently doesn't work. Except my test account (the one that I subscribed and then unsubscribed via the link in the footer) hasn't received a copy of that email. Either there's a bug somewhere in the system, or $name has failed to fully follow the instructions (unsubscribing requires you to click a confirmation link in an email).

True, the comittee could have been more helpful... but so could have $name. If the initial email had gone something like "Could you remove me please? I've tried the unsubscribe link but it didn't work" then it would be clear where the problem is. As it stands (and given that the system is at least partially working), it looked like someone who couldn't be bothered to use the unsubscribe link.
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[User Picture]From: pingback_bot
Sunday 10th October 2010 at 11:14 pm (UTC)

Funky Thunderbird feature

User talismancer referenced to your post from Funky Thunderbird feature saying: [...] collection of email sorting and filing, there was this: http://boggyb.livejournal.com/259151.html [...]
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